Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
Are Heaven Skincare products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and crafted with gentle, plant-based ingredients specifically designed to soothe and nourish even the most sensitive skin types.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Do you test your products on animals?
Absolutely not. Heaven Skincare is 100% cruelty-free. We never test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.